General FAQs
We accept all major credit cards (debit cards with major credit card symbol), Venmo, Paypal, and Paypal Pay Later allowing you to pay in installments. You'll make your payment through a secure third party payment gateway that is part of our intake form. Payment is due up front for all services. We do not invoice or bill you or 3rd parties.
Our appraisers are IACP certified by BOCAA. While the certification requires rigorous training and testing, many of our appraisal also have a background in industry parallels like insurance, vehicle repair, and more. Our company is led by a former multi-state insurance adjuster with more than 10 years experiencing appraising and adjusting complex auto claims and negotiating and settling total losses.
Once we have your intake form and payment, our research process and report preparation is ready generally within 24-48 business hours. Some situations are more challenging and thus may take a bit longer.
Our valuation reports are comprehensive and will include a vehicle specific information similar to a manufacturers build sheet, vehicle history report, research data, comparable vehicles search results, and more. Depending on the age and rarity of your vehicle, some data may be more or less readily available.
Yes! Our appraiser are IACP certified by BOCAA and our appraisal methodology and reporting align with USPAP standards.
We currently market our services in Kentucky, Indiana, and Ohio. We are generally able to provide our services in other states, please reach out if you live outside of our current service area...we can likely help you too.
Diminished Value FAQs
Simply put, it's the amount of money lost because the vehicle was in an accident or in some cases, not repaired to proper standards. Often, when you sell your trade your vehicle the other party may run a Carfax or similar report. The report will most likely show that the vehicle was damaged. The other party to dealer may want to offer less (not not want the car at all) due to this. This is referred to 'stigma'. This claim of additional money is intended to compensate you for this loss.
Generally yes! A DV claim is intended for the titled owner (leases generally don't qualify). Your vehicle should meet the three criteria mentioned the Diminished Value Services page. And finally the state you live may null the option of pursuing a DV claim based on stated laws and regulations.
That's like asking for the recipe to our secret sauce. Not really! Actually, it depends. Basically we would determine what your vehicle was worth before the accident as compared to it's worth after the repairs are made. The difference is the amount of Diminished Value.
Usually yes. Unless your vehicle had a low value prior the loss due to prior accidents reported, age, condition, mileage, etc, then your vehicle likely still lost value even if it's minimal.
No. In the case of total loss, your being paid the actual cash value of the vehicle as it was prior to the accident. In this case, there is no loss of value due the accident.
Generally, yes! Newer vehicles and luxury vehicles carry a higher value, often cost more to repair, and are generally subject to high DV claims.
Each state's statute of limitations varier. Autopraisal recommends beginning the process as soon as possible, however it's generally not feasible to produce an accurate value until the repairs are complete. We compiled some good to know stats for the states we primarily serve. You'll see the statute of limitations listed. Check it out clicking HERE.
The 125% Confidence Guarantee FAQs
Once we've received your request with settlement confirmation (letter of final settlement from the insurance company, copy of the check stub showing full and final settlement, etc.) we'll process a refund to your payment method (or paper check by mail if you so choose) within 3-5 business days. Please allow up to 10 additional days for your banks processing on credit card refunds.
Once we've received your request with settlement confirmation (letter of final settlement from the insurance company, copy of the check stub showing full and final settlement, etc.) we'll process a refund to your payment method (or paper check by mail if you so choose) within 3-5 business days. Please allow up to 10 additional days for your banks processing on credit card refunds.
No. Our 'The 125% Confidence Guarantee' only applies to total loss valuations and diminished value valuations. All other type of appraisals or valuations, like those to sell a car do not have a guarantee. It is always our goal to provide all the evidence needed to support a vehicle value in it's market, however we can't guarantee what the transaction outcome will be.
All requests for Guarantee Payments should be remitted to Autopraisal via email at hello@autopraisal.com no later than 30 days after a final settlement is reached.
